{"id":4253,"date":"2018-01-25T21:09:25","date_gmt":"2018-01-25T11:09:25","guid":{"rendered":"http:\/\/veritysparks.com\/?p=4253"},"modified":"2018-01-25T21:09:31","modified_gmt":"2018-01-25T11:09:31","slug":"the-customer-is-always-right","status":"publish","type":"post","link":"https:\/\/veritysparks.com\/?p=4253","title":{"rendered":"THE CUSTOMER IS ALWAYS RIGHT"},"content":{"rendered":"<p>My brother used to work in a record store. Sometimes people would come in asking for a record (yes, it was back in the days of vinyl), not knowing the artist or the name of the album. He&#8217;d ask if they could remember any of the song titles. And every now and then, someone would say, &#8216;No, but I really liked the one that goes like this.&#8221; And they&#8217;d sing to him.<\/p>\n<p><a href=\"https:\/\/veritysparks.com\/?attachment_id=3251\" rel=\"attachment wp-att-3251\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3251\" src=\"https:\/\/veritysparks.com\/wp-content\/uploads\/2015\/08\/DSC01100.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https:\/\/veritysparks.com\/wp-content\/uploads\/2015\/08\/DSC01100.jpg 800w, https:\/\/veritysparks.com\/wp-content\/uploads\/2015\/08\/DSC01100-300x200.jpg 300w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a>I thought of him today when I had a customer who didn&#8217;t know the author, or the title, of the book she wanted. It was a mystery, she knew that much. It might have had something to do with a hangman. There happened to be a new release called <em>Hangman<\/em>, but it wasn&#8217;t the one. We looked aimlessly along the shelves for a while, as she thought she might recognise it if she saw it. To no avail. She ended up buying a literary novel and a cookbook.<\/p>\n<p>A small boy asked if I had any <em>Cats in Underpants<\/em> books. Never heard of them, I said. He looked unimpressed. I looked up the distributors&#8217; website. No<em> Cats in Underpants<\/em> at all. I imagined pussycats in jocks, in Y-fronts, in boxers while he went moodily into the children&#8217;s section and reappeared a few minutes later clutching <em>Captain Underpants and the Wicked Wedgie Woman<\/em>. I should have figured it out.<\/p>\n<p>Yesterday a rather intense older male customer came to the counter with a new biography of Charles Darwin. He self-identified as a creationist. Just like that. &#8220;I&#8217;m a creationist.&#8221; I had to stop myself from reeling back in horror, as my mind leapt to everything else he might be &#8211; a fundamentalist Christian? Or a climate change denier, a misogynist, a homophobe? He followed up by requesting a dictionary, but he didn&#8217;t want to buy it. Oh, no. He wanted to prove a point, as I realised when he asked me what one should do when a definition is wrong. Write to the compilers, I suggested, and then &#8211; even though I knew, I knew, I <em>knew<\/em> I shouldn&#8217;t &#8211; I asked him what the word was. It was &#8216;entropy&#8217;; he asked if I knew what it meant. Well, I sort of did, and I made a kind of &#8220;winding down&#8221; hand gesture. He said something along the lines of &#8220;very good&#8221;, after which it got weird as he launched into a diatribe about the scientist who first defined entropy in 18-something-or-other, and what it really meant, according to that definition, and how it was therefore totally impossible that&#8230;was it something about chemicals? Or planets? Or randomness? I felt quite shattered by the time he left. Saying you are a creationist seems a lot like saying quite proudly and publicly that you are completely and utterly irrational.<\/p>\n<p>The shop where I work is nicely social; customers often chat with me and with each other. Friends, acquaintances and even total strangers will compare notes on the best Scandi crime, or recommend children&#8217;s novels or cookbooks. It&#8217;s lovely.\u00a0 Just after the marriage equality postal survey results were announced, I witnessed the meeting of soul mates. No, not love at first sight; they discovered that they both hated political correctness. A very loud conversation followed, about how marriage was actually about having children, and since &#8216;they&#8217; couldn&#8217;t, &#8216;they&#8217; shouldn&#8217;t be allowed to&#8230;and so on and so forth. I couldn&#8217;t really help the expression on my face, but I kept busy while they got worked up and said some truly appalling and offensive things about &#8216;them&#8217;.<br \/>\nI wanted to shout, &#8220;But them is us!&#8221; But I continued to dust the shelves, and eventually they walked out, past the rainbow posters prominently displayed in the front window.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My brother used to work in a record store. Sometimes people would come in asking for a record (yes, it was back in the days of vinyl), not knowing the artist or the name of the album. He&#8217;d ask if &hellip; <a href=\"https:\/\/veritysparks.com\/?p=4253\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4253","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/veritysparks.com\/index.php?rest_route=\/wp\/v2\/posts\/4253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veritysparks.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/veritysparks.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/veritysparks.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veritysparks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4253"}],"version-history":[{"count":1,"href":"https:\/\/veritysparks.com\/index.php?rest_route=\/wp\/v2\/posts\/4253\/revisions"}],"predecessor-version":[{"id":4254,"href":"https:\/\/veritysparks.com\/index.php?rest_route=\/wp\/v2\/posts\/4253\/revisions\/4254"}],"wp:attachment":[{"href":"https:\/\/veritysparks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/veritysparks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/veritysparks.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}